eBay sellers don't want to refund me | Community Mentor Help

radoelbour0 · 2024-11-18T21:33:05.271000Z

Hello, I placed an order with a seller in Germany, as a visitor. Then I wanted to return the package, I logged in with my account, with which I had not placed the order, then I contacted the seller about returning the order and he sent me his postal address and I sent it back. After that he received it, but he did not want to refund me because, for him, I have to log in with the account I used to make the purchase, whereas it is a guest account. Ebay does not allow creating a guest account.so I got scammed between the eBay seller and eBay. because eBay tells me that I have exceeded one month for the return, but I sent the package before one month and the seller tells me that I have to log in with the guest account.so there are flaws in your system or it is done on purpose, I do not know.how can we, as visitors, not return a package?why can't we create a guest account if the seller requires it? how can you solve my problem? Kind regards

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eBay sellers don't want to refund me | Community Mentor Help | eBay France