- know that a return slip is the Colissimo or M.Relay form that you fill out to send a parcel..
You have your seller's address since you received their shipment... so do what’s needed at La Poste or M.relay for the return... you fill out the form, pay and send...
- and above all don't forget to put the tracking number on the transaction/return..
If your seller is foreign, they are not likely to send you a return slip since it would be refused by our carriers because of the foreign language and even foreign currency...
koalagris
Mentor2 years agoGood evening @toniobalou
Why open a new thread? 🤔
https://communaute.ebay.fr/t5/Aide-entre-membres/Retourner-une-copmande/td-p/2941441
All the info about the procedure has already been given to you...
So:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7#section5
And if there's an issue: link to customer service "ask us to call you" (7 days a week from 9 a.m. to 6 p.m.) at the very bottom of the help page.
Best regards
lingma85
Mentor2 years agoHello @toniobalou
If you opened this link--> Send an item back to get a refund | eBay and did what was indicated there,
- know that a return slip is the Colissimo or M.Relay form that you fill out to send a parcel..
You have your seller's address since you received their shipment... so do what’s needed at La Poste or M.relay for the return... you fill out the form, pay and send...
- and above all don't forget to put the tracking number on the transaction/return..
If your seller is foreign, they are not likely to send you a return slip since it would be refused by our carriers because of the foreign language and even foreign currency...
Best regards
*miss-tigri*
Mentor2 years agoHello
Did you do it by following the procedure?
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7