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dispute systematically in favor of the buyer
Summary: jpaul7482 expresses frustration about eBay’s policy of systematically favoring buyers in disputes. They are having a sum of money blocked in their account to reimburse a buyer who claims not to have received an item, even though all proof of drop-off and tracking indicates that it is out for delivery. jpaul7482 suggests that carriers’ insurance should cover this type of problem, rather than penalizing the seller, who is not responsible for the delay or loss.
Disputes to the sole benefit of the buyer: in its eternal policy of defending eBay buyers, eBay has just blocked a certain amount on my account
in order to allow reimbursement of my buyer for an item not received! I have all the proof of deposit and of pickup by the post office, how am I responsible? What's more, this item is shown on the Colissimo tracking as "out for delivery" why keep my money for a transaction that hasn't been completed. In addition, carriers have insurance! That is what should be kicked in here rather than blaming the seller, who has nothing to do with it.
lingma85
Mentor3 weeks agoHello @jpaul7482
You need to understand that the buyer authorizes the seller to have the purchase delivered according to the terms of the sale...
If the delivery is not made on time.. the seller is responsible to the buyer.. and at the same time the carrier is responsible to the seller who handed over the parcel...
Therefore, and after putting everyone's responsibilities back in place.. if the buyer is not delivered as expected, the seller refunds them, even if that means turning against their carrier..
That's how it works.
And that's also why tracking (+ insurance if needed) are essential to protect the seller.
Best regards
.