Dispute with buyer. How can I defend myself and contest it??? | Community Mentor Help

kittycran · 2024-06-20T10:10:08.016000Z

Hello, A buyer opens a dispute for an item that supposedly doesn’t match its description. I won’t go into the details, just that this gentleman seems to ignore that an XL size can vary depending on the manufacturer. Anyway... So eBay gives me 4 choices to try to resolve this problem - Return (at my expense) of the item and refund ; - Full refund (the buyer keeps the item) ; - Partial refund (the buyer keeps the item) ; - Contact the buyer. And disputing and defending oneself, is that not possible for the seller ??? Because the person’s arguments make absolutely no sense.Thanks for your opinions or similar past experiences.

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Dispute with buyer. How can I defend myself and contest it??? | Community Mentor Help | eBay France