Hello everyone!Since yesterday I've been in a dispute with a buyer who claims not to have received their order.The package was sent with signature on delivery and insured, which I always do for products above a certain amount.Package sent on May 10, delivered against signature on May 13. I didn't keep the receipt, since as of May 13 the item had been delivered and the seller hadn't contacted me to complain (but I paid by card, I can see the charge on my account). Especially since I had entered t...

Hello @kabui-davin You need to prove that the package was indeed delivered to the address provided when the order was placed. (so your proof of payment for the shipping costs is useless...) You need to provide: tracking no. + a copy of the shipping slip showing the destination address + a screenshot of the tracking on the postal service website confirming delivery. In general, always keep these items for 13 months (credit card chargeback period), and take your screenshots as...

Dispute with a buyer over a package that was nevertheless delivered against signature and insurance | Community Mentor Help

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Dispute with a buyer over a package that was nevertheless delivered against signature and insurance | Community Mentor Help | eBay France