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Dispute with a buyer over a package that was nevertheless delivered against signature and insurance
Summary: kabui-davin is discussing a dispute with a buyer who claims not to have received a parcel that was delivered with signature confirmation. Since the parcel is insured, kabui-davin is looking for possible recourse, as eBay is offering to refund the buyer without proof of delivery. jacquelinedu36 and other participants advise providing eBay with proof of delivery, such as a screenshot of the postal tracking. Several recommendations are shared to keep tracking and shipping evidence for a long time.
Hello everyone!
Since yesterday I've been in a dispute with a buyer who claims not to have received their order.
The package was sent with signature on delivery and insured, which I always do for products above a certain amount.
Package sent on May 10, delivered against signature on May 13.
I didn't keep the receipt, since as of May 13 the item had been delivered and the seller hadn't contacted me to complain (but I paid by card, I can see the charge on my account).
Especially since I had entered the tracking number and he could follow the progress of his package.
If he had tracked the package, he would have noticed the delivery.
Oddly, on June 3 the buyer claims not to have received it, about fifteen days after the supposed delivery.
The post office certifies to me that the package was indeed handed over against a signature at the correct address (I went by there that very evening)
What recourse do I have?
My other funds are blocked because of this and it's pretty penalizing given the item's amount.
eBay offers me 3 options:
Update the tracking information (already done)
Refund the customer (out of the question as long as I am not proven that the package was delivered with signature)
Contact the buyer (already done too)
If it turns out that the post office delivered the package to the wrong place, against whom should I turn? Who will reimburse me?
Thanks to those who will reply 🙂
kabui-davin
OP2 years agoPerfect, thanks everyone for the replies!
jacquelinedu36
Mentor2 years agoHello,
Send proof that the package was taken by the buyer against signature > otherwise no proof, eBay will reimburse your buyer
Contest eBay's decision
kabui-davin
OP2 years agoGood evening, thanks for the reply.
So the receipt I threw away? Or will the simple tracking number + proof of my purchase by credit card be enough?
Thanks.
*miss-tigri*
Mentor2 years agoGood evening @kabui-davin
Go to the post office website and take a screenshot of the tracking that you send to eBay.
koalagris
Mentor2 years agoHello @kabui-davin
You need to prove that the package was indeed delivered to the address provided when the order was placed.
(so your proof of payment for the shipping costs is useless...)
You need to provide: tracking no. + a copy of the shipping slip showing the destination address + a screenshot of the tracking on the postal service website confirming delivery.
In general, always keep these items for 13 months (credit card chargeback period), and take your screenshots as you go since tracking information only stays online for 30 days on laposte.fr.
Regards