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Dispute - refund request
Summary: A participant, maxtor_20, expresses concerns about a dispute with a buyer on eBay. The buyer initiated a return request for an item sold, but has stopped responding and has not sent the product back, while asking for a refund. maxtor_20 wants eBay to reconsider this request, believing the buyer is acting in bad faith and is seeking a fair resolution. koalagris replies that this is a user forum and suggests clarifying that the message is a copy for information.
Hello,
I am contacting you regarding an ongoing dispute with a buyer who initiated a return request for an item I sold to them (Discord Partner Hoodie 2020 and Swag Pack Stickers Sets (RARE)), but who, for over a week now, has given no sign of life despite my numerous attempts to contact them.
I am acting in good faith and fully willing to cover the return shipping costs for the item, as I already mentioned to the buyer, in order to find a peaceful solution to this dispute. Unfortunately, the buyer is not responding to my messages and is not taking the necessary steps to send the item back. Worse still, the return the buyer had initiated failed, and the item is still in their possession.
I therefore find myself in an unfair situation: the buyer has both the item and has filed a refund request, and I am deprived of any possibility of action, while I risk losing both my property and the amount paid.
I would like to remind you that, in accordance with the eBay User Agreement, buyers are required to cooperate in good faith in the context of a return or a dispute. By refusing all communication and failing to return the product despite my cooperation, the buyer is violating the platform’s terms of use.
In addition, under Article 1218 of the Civil Code relating to the performance of contractual obligations, the buyer’s behavior appears to be clear bad faith and constitutes an abuse of rights, which may amount to an abuse of procedure for the sole purpose of obtaining a refund without returning the merchandise. This is comparable to an attempted fraud.
I therefore officially ask eBay to reconsider the refund request
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The item has not been returned;
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The buyer refuses to cooperate despite my repeated efforts;
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I am willing to issue a refund upon receipt of the product, as предусмотр by the standard return policy.
I therefore request your fair intervention, so that this dispute does not turn into abuse. I only hope for a fair resolution, respectful of the rights of both parties.
Awaiting your response,
Regards,
Maxence TORRES
eBay user
koalagris
Mentor1 year agoHello,
Error = you are here on the user forum...
Regards
(it kind of echoes)
maxtor_20
OP1 year agoHello, no, there isn't an error.
Users have the right to see the replies sent to eBay.
Since eBay still isn't doing what's necessary to resolve the dispute, I have to send my message here out of spite.
Best regards
koalagris
Mentor1 year agoSo it was appropriate to choose the right forum section (since this isn't a question), and to clarify that you were only posting, for info, a copy of a message already sent to customer service...