Dispute from a buyer, what solution for me? | Community Mentor Help

havanashop · 2024-06-08T17:27:37.260000Z

Hello everyone, I just received a dispute from a buyer, he tells me in a message (I just received the box set but the two small books are missing) I reply that in my description the box set is sold without the two small books, hence the price. he replies that he didn't know and asks me for a refund and opens a dispute, (blocking me 100 e) I explain to him clearly that there is a description and that it's not there just for show and that the photos speak for themselves but he doesn't want to hear anything, he wants to cancel the sale and be refunded! and asks me for the return label. I've only been on eBay for a short time and I wouldn't want to make a mistake while staying honest but not naive either! what advice would you give me? best regards savanah

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Dispute from a buyer, what solution for me? | Community Mentor Help | eBay France