Dispute and issue related to customer warranty | Community Mentor Help

seba-327613 · 2026-05-08T17:56:47.622000Z

Hello, I’m having difficulties with a seller who doesn’t send the item I bought and doesn’t respond to any emails. I had to wait a week before being able to open a dispute. I open a dispute on May 3. At that point, I still have to wait 3 business days according to the eBay customer guarantee before I can ask eBay to intervene. Thursday, May 7, the 4th business day after my request, I want to ask eBay to intervene. But it says I have to wait until May 12! I’m trying to get in touch with eBay via eBay messaging. But I get no response, just a standard message asking me to provide references (item number...) that I include in all my emails. Worse, it takes me several tries to send a message. Also, none appear in my outbox. What can I do to get help? Is eBay still this unresponsive?

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Dispute and issue related to customer warranty | Community Mentor Help | eBay France