Dispute not handled by eBay | Community Mentor Help

ayr7foi7 · 2023-11-20T22:51:45.982000Z

Order (17.82 EUR) from Sept. 16. Item arrived broken, return request: "Get ready to send the item back. You will receive a return label before Oct. 26." Dispute opened on October 28. "eBay Customer Service put the dispute on hold until Nov. 4 to allow time to gather additional documents. If we need additional information, we will send you a request by email." Except that since Nov. 5, the same message appears: "Please wait, your dispute is under review. We will get back to you shortly." Did eBay simply forget to resolve this dispute?

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Dispute not handled by eBay | Community Mentor Help | eBay France