Dispute - Damaged items in a batch | Community Mentor Help

anne-sarah · 2024-05-27T18:12:16.275000Z

Good evening, I shipped several lots of tableware in one order to a professional buyer in Denmark. One of the lots consisted of 12 pieces: 4 cups, 4 saucers, 4 dessert plates. Unfortunately, 2 of the cups arrived with their handles broken, despite very careful packaging. The rest of the lot and the 3 other lots are intact. The buyer did not note any reservation upon receipt, obviously, so with regard to the carrier I have no recourse.. I am therefore proposing a partial refund for the two broken cups ( lot price (45) / 12 pieces x 2). My proposal is refused by the buyer, who wants me to additionally refund 2 saucers and 2 plates, saying that without the cups they are unsellable. I told him that I am ok to refund the saucers but not the dessert plates, because they can be sold without any problem without the cups. And there I realize that eBay no longer allows me to offer a partial refund, only a full one! What should I do now? Thank you!

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