Dispute for allegedly not received item | Community Mentor Help

xav15 · 2026-05-11T22:05:29.199000Z

Good evening! I made a sale more than two months ago. The buyer, English, paid, I shipped the item immediately. A week later, while the item was still in transit to England according to the tracking, the buyer opened a dispute for item not received. Then eBay closed the dispute and refunded the buyer, deducting the amount in question from me after the usual delay, the item still having not arrived. After two months, the item was delivered! The tracking shows "item delivered". The buyer tells me he paid the customs fees, but that he received nothing... I suspect he's being dishonest, since you usually pay the customs fees at the time the item is delivered. How can I in turn open a dispute and be compensated? I couldn't find anything on the eBay site... Thanks in advance for your help. Xav15

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Dispute for allegedly not received item | Community Mentor Help | eBay France