Dispute received but it wasn't sent by the buyer | Community Mentor Help

isa211 · 2024-01-13T20:25:05.338000Z

Hello Yesterday I received this dispute: "The buyer opened a payment-related dispute directly with their payment institution," I'd never received this kind of dispute before.The purchase dates from November and the buyer sent me positive feedback shortly after receiving their order. I therefore contacted the buyer right away, who told me that he had never filed a dispute because he was very happy with his purchase. When I try to challenge the dispute, I'm asked for tracking, but there was no tracking on this shipment. So I can't respond to this dispute. Has anyone already had this happen, and what should I do? Thanks in advance for your feedback

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Dispute received but it wasn't sent by the buyer | Community Mentor Help | eBay France