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Dispute received but it wasn't sent by the buyer
Summary: isa211 received a dispute concerning a November purchase, even though the buyer is satisfied and did not open a dispute. lingma85 suggests contacting eBay customer service, but isa211 has time constraints. *miss-tigri* suggests checking whether the buyer opened the dispute by mistake via PayPal. jacquelinedu36 mentions that disputes can be opened up to 180 days on PayPal.
Hello
Yesterday I received this dispute: "The buyer opened a payment-related dispute directly with their payment institution," I'd never received this kind of dispute before.
The purchase dates from November and the buyer sent me positive feedback shortly after receiving their order.
I therefore contacted the buyer right away, who told me that he had never filed a dispute because he was very happy with his purchase.
When I try to challenge the dispute, I'm asked for tracking, but there was no tracking on this shipment.
So I can't respond to this dispute.
Has anyone already had this happen, and what should I do?
Thanks in advance for your feedback
jacquelinedu36
Mentor2 years agoHello,
To open a dispute it's 30 days > so not possible
But 180 days on PayPal
To be seen
lingma85
Mentor2 years agoGood evening @isa211
Contact Customer Service------> eBay Customer Service
(contact during office hours - ask to be called back.)
Kind regards
isa211
OP2 years agoHello
Thank you for your response.
I work in retail, I’m not available by phone during the hours you’re proposing, my next day off is Thursday, and the 5 days requested for a response will be up.
I sent an email, I hope it will be possible to remove this dispute, which was not submitted by the buyer.
Have a nice day
*miss-tigri*
Mentor2 years agoHello
Ask your buyer if they haven't opened a dispute on PayPal and may have mixed up the item (it happens 😉)