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Dispute without me being able to explain myself
Summary: clafedu expresses frustration after an eBay dispute was closed in the other party’s favor without any chance to present their side of the story. They’re looking for advice on how to contact eBay and challenge the decision. koalagris and lingma85 suggest links to contact eBay customer service and dispute the decision.
I had an issue with a seller due to a misunderstanding and also difficulties getting responses from them. They opened a dispute that was closed in their favor without me even being able to present my side of the story! It’s extremely frustrating. I’ve been on eBay for over 20 years without the slightest problem!
I’m really angry, especially since I can’t find any way to contact eBay to explain myself. What can I do? How do I contact eBay?
Thank you and have a nice day.
2 comments
lingma85
Mentor2 years agoHello @clafedu
Try this link-----> Appeal an eBay decision regarding a return or a missing item for buyers | eBay
Best regards
koalagris
Mentor2 years agoHello @clafedu
"He opened a dispute that was closed in my disfavor" = A non-payment dispute, I presume...
https://www.ebay.fr/help/policies/payment-policies/rglement-sur-les-objets-non-pays?id=4271&st=3&pos=2&query=R%C3%A8glement%20sur%20les%20objets%20non%20pay%C3%A9s&intent=objet%20non%20pay%C3%A9&lucenceai=lucenceai&docId=HELP1285
(contact link to customer service at the very bottom of the page : "ask us to call you")
Kind regards