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Live not received but refund requested
Hello, the buyer has not picked up the ordered book and is requesting a refund. To date, the book has not been returned to us.
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Hello, the buyer has not picked up the ordered book and is requesting a refund. To date, the book has not been returned to us.
koalagris
Mentor1 year agoHello @relics_antiquites
The eBay customer guarantee does not apply when the buyer does not go and collect their parcel:
https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=exclusions%20garantie%20ebay&lucenceai=lucenceai&docId=HELP1238#section2
If they open a dispute, contact customer service (contact link right at the bottom of the help page).
Best regards