Hello, I posted an ad, the person paid but it says in-person handoff and we are far from each other. I don't have access to the code to unlock the payment. What should I do? Thanks
DO NOT, under ANY circumstances, ship this order that was placed for local pickup, because the pickup code CANNOT be used as a replacement for a tracking number proving delivery.
koalagris
Mentor1 year agoHello @guilbu_36
If you accept shipping, you need to state that in the listing...
What did your buyer say to you about local pickup?
If it was their mistake, they can request a cancellation:
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=annu&lucenceai=lucenceai&docId=HELP1019
You can also cancel it on your side (but be careful with the reason so you don't have to pay eBay commission fees):
https://www.ebay.fr/help/selling/getting-paid/annuler-une-commande-en-tant-que-vendeur?id=4136&st=3&pos=3&query=Annuler%20une%20commande%20en%20tant%20que%20vendeur&intent=annuler&lucenceai=lucenceai&docId=HELP1090
DO NOT, under ANY circumstances, ship this order that was placed for local pickup, because the pickup code CANNOT be used as a replacement for a tracking number proving delivery.
Kind regards