Direct purchase delivery

Question

Hello,I bought an item live via eBay, without going through my account.I was charged on my credit card and the transaction description mentions, among other things, eBay.However, I have no info about the seller. The delivery was stated as the end of this week.The item no longer seems to be on the site.Is this a scam?Best regards.M.M.

koalagris · Accepted Answer

Hello @mictho_5219    You have to wait until the delivery deadline has passed.   See this help page: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=achat%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1151   Best regards