Registered parcel delivery. | Community Mentor Help

**stargames** · 2025-12-23T18:15:27.381000Z

Hello. Today, while the post office website is down, customer service decided to refund a buyer even though the package was delivered several days ago and I have valid proof of delivery with the signature obtained from the post office live and in person. Has this ever happened to you? In addition, the buyer said that the package had probably been stolen from him. Neither his statements, nor the tracking, nor the proof of delivery are acceptable for a purchase of more than €550! What are we sellers supposed to do? Thanks for sharing your experience and advice! Ps: I appealed but the outcome of the dispute was confirmed!

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Registered parcel delivery. | Community Mentor Help | eBay France