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Registered parcel delivery.
Summary: **stargames** expresses frustration about a situation where a refund was issued to a buyer even though the package had been delivered, with a signed proof of delivery. The participant is having difficulties with La Poste’s website, with several features out of service, and criticizes eBay’s customer service for not recognizing the official delivery document. Despite attempts at mediation and a compensation claim with the carrier, the situation remains unchanged. **stargames** concludes by advising other sellers to take this kind of customer service with a sense of humor, although that is difficult.
Hello.
Today, while the post office website is down, customer service decided to refund a buyer even though the package was delivered several days ago and I have valid proof of delivery with the signature obtained from the post office live and in person.
Has this ever happened to you?
In addition, the buyer said that the package had probably been stolen from him.
Neither his statements, nor the tracking, nor the proof of delivery are acceptable for a purchase of more than €550!
What are we sellers supposed to do?
Thanks for sharing your experience and advice!
Ps: I appealed but the outcome of the dispute was confirmed!
**stargames**
OP9 months agoThe postal service website is working again today, 27/12, but not the advanced functions like getting the proof of signature in "your purchases" or "your tracking".
I imagine it’s a disaster for lots of sellers too!
Go to your post office and ask the manager for this document with the buyer’s signature, even if customer service tells you " no, not sent within 3 days , "no, the document is blurry" or "where did this document come from? " .
For me, customer service closed my dispute despite the HACK of the postal service website and despite sending this document on time and in full!
Good luck and take customer service with a sense of humor!
Customer service could use some training, or just get rid of it!
**stargames**
OP9 months agoI tried mediation, but nothing helps!
For the mediation, it was the same SCE advisor who handled my request, which is very surprising, isn't it?
I’m always advised to ask the carrier for compensation, but they can’t handle my request since the parcel was received in good condition and signed for, to boot!
All because eBay does not recognize a signature proof obtained at the post office!
Good luck to the sellers!
**stargames**
OP9 months agoEbay doesn't recognize the signed delivery receipt!
Why, then, when I got it at the post office, since it's always unavailable to get it in your La Poste purchases or in the "my tracking" tab on the La Poste website!
Customer service answers me, but where did I get this document 😂 ?
Response: from my post office, since on the website it doesn't work and for no one at the moment.
What are Ebay trainers and manager superiors doing?
The Ebay site doesn't recognize a legal and official document and so the buyer gets refunded?
You need to listen to your sellers!
Ebay is us, not customer service!
**stargames**
OP9 months agoI forgot!
Message received with request for document within 3 days. Received on the 21st, today is the 23rd, am I out of time?