Delivery of a model that arrived damaged | Community Mentor Help

tiben50 · 2025-11-05T17:29:35.435000Z

Hello,I sold two models to someone, and this person is telling me that the contents of the package arrived damaged (package with double cardboard packaging and model fixed to a board to ensure stability during transport)The person is asking me for a return, given the condition of the model (I don't have any photos of the packing). If I accept the return, I will lose the possibility of reselling it; this is in no way my fault because my package was well secured, padded with paper and with double cardboard + model fixed, how can I resolve this problem? Thank you for your reply

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Delivery of a model that arrived damaged | Community Mentor Help | eBay France