Delivery to a pickup point but sent to the seller's home. | Community Mentor Help

benjdie42 · 2025-10-26T16:48:11.895000Z

Hello, I recently won an auction, and at the time of purchase I could only choose delivery to a pickup point. I therefore chose a pickup point close to my home. The seller sent the item to the pickup point but, the parcel was sent as a home delivery. The store scheduled for pickup therefore logically refused to accept it. On my eBay page, the parcel is now tagged as available for pickup at the delivery company’s warehouse, more than 40 minutes from my place ... Is this the seller’s mistake? Or a bug on the eBay platform?I won’t be able to go to the warehouse to collect the parcel, who has to pay for the re-delivery? Thanks for the information! Regards,

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Delivery to a pickup point but sent to the seller's home. | Community Mentor Help | eBay France