Consolidated delivery for a buyer's duplicate order | Community Mentor Help

electro38 · 2024-05-31T08:25:59.453000Z

Hello, I need a small piece of advice / an opinion / a recommendation from the community. I’m currently away until this evening and a buyer ordered an item from me earlier this week via a direct offer (€10 instead of €13); he paid for his order + shipping. Then he placed a second order for the same item, this time x2 via the same offer (so €20 instead of €26). He paid for this second order + shipping once again. Now the buyer is asking me to combine the two orders, which I was planning to do. But he’s also asking me to refund one of the two shipping charges “because you’re also sending the order late”... As much as I understand that he wants combined shipping and maybe a partial refund of the shipping fees, I’ve already given him a €9 discount in total through his offers (which would theoretically make shipping free) + I’m perfectly entitled to send the order at the end of the week since I’ve been away until now. I’m wary of buyers who abuse their status in general, and here I think he’s going a bit too far... What do you think? Do I refund part of it? Do I not refund it? PS: I won’t be responding to aggressive / mocking / moralizing replies under this question.

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Consolidated delivery for a buyer's duplicate order | Community Mentor Help | eBay France