Delivery when creating the delivery note

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Summary: ge.corso shared an experience about a delivery issue with a watch winder, where the buyer received a distant pickup point instead of home delivery. lingma85 recommends linking the eBay account to Mondial Relay and asking buyers to indicate their delivery preferences to avoid these problems. francexpressdeal notes that ge.corso had a similar problem before and suggests reviewing the delivery options offered, as some do not seem suitable for the items sold.

Hello, following the sale of a watch winder, I received a complaint from the buyer, who told me he had selected home delivery, whereas I did not see that option at all when creating the shipping label. So, and this is also abnormal, I selected a pickup point that is several kilometers from his home; how is it that a pickup point so far away was suggested to me? The list of pickup points should show the distance between the pickup point and the home, failing that, they should be offered from nearest to farthest. Thank you for explaining this to me and giving me a solution so that this does not happen again. Kind regards

ge.corso

288 View listings

Posted 1 year ago·Last reply 1 year ago

2 comments

francexpressdeal

Mentor1 year ago

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Good evening @ge.corso

you also had a similar problem for a phone.

In both cases, you offered home delivery (green letter, which is completely unsuitable given the items) or hand delivery. But in no case Mondial Relay...

And that is actually the case for the majority of your listings: I didn’t see Mondial Relay.

So review your delivery methods because the green letter is not at all suitable for your shipments.

And to avoid problems and/or negative feedback, respect your buyers’ choice of delivery method.

lingma85

Mentor1 year ago

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Hello @ge.corso

If you want this kind of mishap to stop happening, you need to------>

1) - forget about the site's delivery platform

2) - link your ebay to mondial relay

3) - ask buyers to enter their relay point in their own delivery addresses...

4) - stop using middlemen to do work you can do yourself and with fewer hassles...

Regards

- to link ebay and M.relay, it's here----> eBay by Mondial Relay : user guide - Mondial Relay

- for its delivery addresses... it's there-------> https://accountsettings.ebay.fr/uas/addresses

These are links to pass along...