Home delivery via Mondial Relay. | Community Mentor Help

dras20000 · 2025-08-27T17:09:08.750000Z

Hello everyone, I have a problem with a buyer who, when making their purchase, asked me for delivery via Mondial Relay. A postal address was provided, as can happen, so on the site and via the import I selected the default pickup point and sent the parcel. The buyer was informed of the shipment with a photo and the label visible with the selected pickup point. But today they are asking me for home delivery (which is actually a “ColisExpat” relay, apparently to have it delivered to Switzerland). When I explain to the buyer that they did not give me the right instructions, they deny it. Who is at fault in this story? Them or me? Thanks for your answers.

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Home delivery via Mondial Relay. | Community Mentor Help | eBay France