Delivery by Mondial Relay | Community Mentor Help

vinylandspirit69 · 2023-12-13T11:04:07.136000Z

Hello I am a professional seller. I send a lot of parcels via Mondial relay. My customers choose their pickup point. But sometimes (more and more, I find), when I want to create the shipping label through Ebay, in the list of Mondial relay pickup points I can't find the one the customer chose. I have to go directly to my Mondial relay account to create their label and then ask them for their personal address, phone number and email. Do you know why? Thank you Have a good day

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