Logical / illogical | Community Mentor Help

nicll_24 · 2024-03-24T08:51:25.126000Z

I reviewed the dispute details, as well as the shipment tracking on the official postal service website: LK034039822FR. The status indicates that the item was the subject of a delivery attempt at the address indicated in the order details, except that the parcel could not be delivered and was returned to the sender. We also rely on the tracking, which is updated. I am sending you the tracking link below: https://www.laposte.fr/outils/suivre-vos-envois?xxxxxxxxx Since the tracking indicates that the parcel was delivered, the seller is not responsible for this situation, so we cannot proceed with a refund by taking the money back from their account when they have proven the shipment and receipt of the item.

Discussions

Logical / illogical | Community Mentor Help | eBay France