My order was completed but ended up in my cart without any explanation

Question

Hello. I finalized an order last night around 8 p.m. (it seems to me, maybe a little later). I did receive confirmation of my order with the order number, the date my order was received, etc... Except that this morning, when I wanted to check my order tracking, I found the item from my order back in my cart, so it’s as if I had not finalized my order, as if I had not bought the item from my order. I don't understand what is happening. I don't want to pay for the item again (more than €150). I do...

koalagris · Accepted Answer

Hello @pin-1012    Check with the seller whether the order has indeed been confirmed on their side: https://www.ebay.fr/help/buying/resolving-issues-sellers/contacter-un-vendeur?id=4021&st=3&pos=1&query=Contacter%20un%20vendeur&intent=contacter%20vendeur&lucenceai=lucenceai&docId=HELP1051   Has the amount been debited from your bank account?   Best regards