my refund request closed without a refund | Community Mentor Help

laurmigue-0 · 2025-10-30T06:35:08.833000Z

Hello, I just received the information that my return request was closed because there is no proof of shipment and receipt by the seller. I followed the instructions to return the item in good condition, bought the return label on the site, and dropped off the parcel on 27/10/2025 (shipping deadline). I have the postal receipt as proof What should I do to get the refund? there is no way to get someone to answer except by writing on the forum. Could you tell me how to contact someone by phone, thank you in advance

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my refund request closed without a refund | Community Mentor Help | eBay France