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Encrypted mail, impossible to collect the package
Summary: emmanuegendro-0 expresses frustration over an encrypted email problem when ordering a parcel on eBay, making it impossible to receive Chronopost pickup notifications. Chronopost and eBay customer service seem to be passing the responsibility back and forth, leaving the buyer stuck with no solution for retrieving the parcel. koalagris suggests that eBay solve the problem by sending plain-text emails to the carrier or by adjusting their system to allow the code to pass through via an encrypted email.
Hello,
Like many people, I placed an order on ebay which, instead of giving chronopost the buyer's correct email address, gives an encrypted email. So no email from the carrier to let me know the package has arrived, and especially no pickup code for the locker.
chronopost customer service: "We can only send the code to the email provided"
ebay "customer service": "You need to check with the carrier" and then they end up explaining to me that the package will be sent back to the seller and that I will have to pay shipping costs again.
There are several open threads about this problem and apparently no solution.
koalagris
Mentor2 years agoHello @emmanuegendro-0
Indeed:
https://communaute.ebay.fr/t5/Aide-entre-membres/je-n-ai-pas-re%C3%A7u-le-code-de-retrait-mail-crypt%C3%A9/m-p/2937070#M45404
Only eBay can solve this problem, either by sending the emails in plain text to the carrier (the GDPR should not apply since this concerns data essential to delivery, in the same way as the buyer's name and address), or by reprogramming their system so that the code can pass through the encrypted email.
Best regards