Encrypted mail, impossible to collect the package | Community Mentor Help

emmanuegendro-0 · 2024-07-08T07:53:15.874000Z

Hello, Like many people, I placed an order on ebay which, instead of giving chronopost the buyer's correct email address, gives an encrypted email. So no email from the carrier to let me know the package has arrived, and especially no pickup code for the locker. chronopost customer service: "We can only send the code to the email provided" ebay "customer service": "You need to check with the carrier" and then they end up explaining to me that the package will be sent back to the seller and that I will have to pay shipping costs again. There are several open threads about this problem and apparently no solution.

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Encrypted mail, impossible to collect the package | Community Mentor Help | eBay France