offer received email at 5 e | Community Mentor Help

melle*karol · 2025-01-08T18:24:13.946000Z

After receiving an offer email for 5 euros for a tracked item, I paid via PayPal. That same evening the seller (brillante38) asks me for 15 euros more, I obviously refuse to pay, and provide her with a copy of the email with her username, the offer, etc. etc. At first she refuses to refund me, and looks for an explanation from Ebay. So I make a request to cancel the order, which she refuses. I follow up the next day but she tells me the system doesn't work for refunds. So I don't have the item, no refund, and Ebay informs me with a banner that since I contacted PAYPAL they can't do anything. I have since contacted PAYPAL but she doesn't seem to be responding to their requests. Has anyone ever had this kind of problem? Why doesn't Ebay, having access to the exchanges, help more? thanks to the community

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offer received email at 5 e | Community Mentor Help | eBay France