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bad buyer
Summary: 2005pierrel shares his experience with a buyer who asked for a refund for a CD he received but did not want to return. After contacting eBay, he is advised to wait for the item to be returned before issuing a refund. koalagris points out that there is no recourse now and that it is impossible to publicly report the buyer for policy reasons. *miss-tigri* suggests putting the buyer on a blocked bidders list to avoid future interactions.
good evening everyone.
a buyer bought a CD from me, fair enough. he received it properly but is asking for a refund because it “didn’t suit him”, after some confusion I refunded him. now he doesn’t want to send the CD back to me, claiming he hasn’t received the refund.
I contacted Ebay, refund confirmed, but according to them I should have waited to receive the CD before refunding, they can’t do anything else.
what can I do with this buyer?
we can’t even leave a negative review anymore to warn other sellers.
it’s not about the price but about the principle and being able to flag this buyer to everyone.
*miss-tigri*
Mentor2 years agoGood evening
Make sure to add them to your list of blocked bidders
https://www.ebay.fr/help/selling/resolving-buyer-issues/bloquer-un-acheteur-sur-ebay?id=4082&st=3&pos=2&query=Bloquer%20un%20acheteur%20sur%20eBay&intent=Encheri&lucenceai=lucenceai&docId=HELP1034
koalagris
Mentor2 years agoGood evening @2005pierrel
"according to them I should have waited to receive the CD before refunding" = that's correct, and return shipping was at their expense.
By refunding before the return, you tacitly accepted that the buyer keeps the item, no recourse. 😞
Regards
2005pierrel
OP2 years agothanks for your reply, I suspected as much.
how can I then report this buyer to everyone (besides mentioning their username to the community)?
koalagris
Mentor2 years ago"how can I report this buyer to everyone (other than telling the community their username)?" = not possible because it is not allowed on the forum
https://www.ebay.fr/help/policies/member-behaviour-policies/boards-usage-policy?id=4705