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Wrong name / wrong address entered by the seller on their eBay account
Summary: berve6651 is worried about having to refund a buyer due to a delivery address error on eBay. francexpressdeal reassures them that the parcel will be returned and advises checking whether the buyer wants a new delivery, with the extra shipping costs charged to them. *miss-tigri* recommends monitoring the parcel tracking to make sure it gets back to the original point. The item is not lost, but it requires follow-up and communication with the buyer.
Hello.
I am a seller.
A buyer (1st purchase profile "0") did not correctly enter their name / delivery address on their eBay account. The La Poste tracking says: "Your shipment is going to be returned to the sender because the address provided was incorrect or incomplete".
Item lost...............
I am not responsible, but am I going to have to refund for an item not received and write off the lost item??........
Thanks for your clarification.........
*miss-tigri*
Mentor1 year agoHello
Keep an eye on the tracking anyway, because the package will be dropped off at its starting point ( in case you don’t receive a notification).
francexpressdeal
Mentor1 year agoHello @berve6651
your item isn't lost since it will be returned to you.
Contact the buyer to find out whether they want a second delivery to the correct address. If so, they will therefore have to pay you the delivery costs since the problem comes from them.