Wrong item received from the buyer | Community Mentor Help

metaq_0 · 2025-11-09T11:48:57.438000Z

Hello, In the context of a sale, a buyer received an item that had nothing to do with what I sent him. The problem comes from the delivery person (left in a locker), this is the second time this has happened to me in a few weeks. (I have video evidence of the parcel being prepared). The buyer has therefore made a return request, but my only two choices are to accept the return or refund the buyer. How do I report to eBay that the mistake does not come from me? Thank you in advance for your reply.

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