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wrong email address for Chronopost pickup
Summary: mooverchoupala explains a problem with Chronopost, where the parcel can only be picked up with an email they never received. An email with a QR code was sent to an unknown address (...@ebay.com) that mooverchoupala cannot access. koalagris recommends contacting customer service to escalate the complaints, hoping that eBay will solve the problem. *miss-tigri* notes that this problem seems to be exclusive to eBay and suggests that the technicians could check other platforms for a solution.
Hello,
Chronopost tells me that my package has arrived at the pickup point and that an email was sent to me so I can collect it. I didn't receive the email at my usual address, so I can't pick up the package. Chronopost tells me that the email used for the pickup QR code is an email of the ....@ebay.com type, but I don't have access to that mailbox. Chronopost can't resend the email to my usual address. What should I do, because without this email I can't collect the package, which is going to be sent back to the sender?
*miss-tigri*
Mentor2 years agoHello
hi @koalagris
This problem only exists on eBay 🥴
If the technicians can't solve the issue, they should ask colleagues from the other sites 😉
koalagris
Mentor2 years ago@*miss-tigri* 🤗
Not wrong... 😉
koalagris
Mentor2 years agoHello @mooverchoupala
Unfortunately, there is no solution at this time.
https://communaute.ebay.fr/t5/Aide-entre-membres/je-n-ai-pas-re%C3%A7u-le-code-de-retrait-mail-crypt%C3%A9/m-p/2937070#M45404
Check with customer service, if they don't have access to the code + there will be complaints about this issue + the sooner eBay looks into the problem...
Best regards