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Message to a seller blocked by mistake
Summary: alex-6605 ran into a problem when sending a message to a seller through an app because the message was blocked without a clear explanation. lingma85 suggested that the issue might be related to the seller’s delivery restrictions. alex-6605 then noticed that the item was out of stock, which may have triggered the block, and decided not to pursue the request since it is no longer available.
"Hello, are all your UMD movies boxed, and with French language included for voices ? And another question : is it possible to share the delivery fees between various products on your shop ? Thank you in advance for your response, and have a nice week-end !"
I don't understand which site rules I may have broken, or which part of my message is causing a problem.
Does anyone have a solution so that I can contact the seller ? Should I modify the message, and if so how, or even contact eBay directly ?
Thank you !
2 comments
lingma85
Mentor2 years agoGood evening @alex-6605
It seems that your message is addressed to a foreign seller...
if the message was blocked, it may be because this seller does not ship to France and therefore there can be no dialogue...
That's just one possibility...
You'll probably have others...
Regards
alex-6605
OP2 years agoThank you for your quick reply (and sorry for the delay in mine in return).
Indeed, the seller in question is British. However, I don't think it was blocked for that reason because this seller states that they ship worldwide, with the exception of a list of destinations that does not include France.
On the other hand, I do actually have another lead. The item is now out of stock (which was not the case the other day). Maybe it was already in the process of being ordered, in a way, in another customer's cart but not yet formally purchased (hence the recent update to the status). Or else, it was just unavailable for another reason and there was a delay between the update made by the seller and it being reflected on the listing.
In any case, since the product is no longer available, I am going to close this request.
Thanks again for your attention, have a great day!