Updating my account information | Community Mentor Help

application-systeme · 2025-05-05T07:39:20.268000Z

Hello, my business account had been working properly since August. For the past month now, I’ve been asked to update my business information: I have resubmitted the ID card photocopy of the managers, the SIREN extract, the KBIS, etc. I’ve had customer service on the line 3 times: once I’m told it’s because the ID document has expired, another time that the director’s first name wasn’t entered, now I’m being asked for a "list of active beneficiaries" even though it’s already mentioned on the SIREN declaration. This document is obtained after a process with the INPI, not necessarily easily... why not ask us for it when creating the account... I find Ebay’s attitude really unprofessional! Do you have a solution?

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Updating my account information | Community Mentor Help | eBay France