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Payment method update / fund hold
Summary: natura-kaki is having an ongoing problem with eBay regarding updating their payment method, which has caused their funds to be frozen. Despite multiple attempts to contact support via chat, no solution has been found, and the interactions are considered ineffective because they mostly involve a bot. francexpressdeal advised sending a message through the help section on the site, but natura-kaki found that it only redirects to the chat, without any effective support.
Hello, for several weeks now, eBay has been asking me to update my payment method for payouts, and despite X attempts I still get this same error message when saving the card details: "We couldn't verify the information you updated. Please check it and try again." I deleted my card, tried again, tried with another card, even though for ten years I've had the same bank account and the same card... I find myself without a solution, the proceeds from my sales are blocked, and the bug persists despite ten attempts to contact customer service, which apparently is no longer reachable by phone.....if the bug persists, what's the point for me of continuing on eBay ....
francexpressdeal
Mentor2 weeks agoHello @natura-kaki
indeed customer service is no longer reachable by phone.
On the other hand, you can still contact them by chat or message. Only they will be able to solve your problem.
natura-kaki
OP2 weeks agoevery day I contact the chat and no solution is provided, just a bot that just reads a copied-and-pasted script in front of its screen
francexpressdeal
Mentor2 weeks ago@natura-kaki
in that case, send them a message.
natura-kaki
OP2 weeks agoWhich address please
francexpressdeal
Mentor2 weeks ago@natura-kaki
there is no email. In the site’s help section, depending on the type of problem, you can send them a message.
natura-kaki
OP2 weeks agoNo, the help section systematically opens a chat with incompetent people who just read from a script on a screen