Change of delivery method after purchase | Community Mentor Help

penelope.anderson · 2024-12-14T22:36:40.432000Z

Hello, I bought an item with the seller's shipping options: Colissimo. The problem is the item is big and I’d prefer it to be split into several packages and sent by Mondial Relay so it won’t get damaged or refused by the relay points or put in a locker where it could get lost or stolen. I don’t trust Colissimo anymore, too many thefts and lost parcels. On top of that, eBay has a partnership with Mondial Relay, so it’s cheaper. I know I could ask the seller to cancel and redo the transaction, but I’m afraid another buyer might snag one of the items and then it would be ruined afterward (that has already happened to me). I’ve already paid shipping costs for the order. The seller doesn’t want to pay the possible extra shipping cost. Is it possible to contact eBay to get 3 or 4 Mondial Relay shipping vouchers instead of the Colissimo shipping method imposed in the listing, since the seller agrees, without cancelling and redoing the sale? And if so, how: the contact forms are only for disputes and I’m not in a dispute with the seller, who agrees to go through Mondial Relay. Is there a form or an email address or a phone number to solve this kind of problem? Thanks in advance to everyone. thanks everyone

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