My package was delivered, but the sale is blocked

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Good evening,
After making a sale in Spain on 13/01, I contacted the buyer who confirmed that they had received the shipment.
Problem: the parcel tracking stops on 15/01 and the payment is on hold.
What can I do?

stpis_3363

18 View listings

Posted 8 months ago·Last reply 8 months ago

1 comment

koalagris

Mentor8 months ago

View listings

Good evening @stpis_3363

Neither feedback nor delivery unlocks the funds...

Take a look instead:

https://www.ebay.fr/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Paiements%20bloqu%C3%A9s&intent=paiement%20bloqu%C3%A9&lucenceai=lucenceai&docId=HELP1450

(cf new sellers//occasional sellers)

Best regards