My account is blocked
Summary: malacones is having a problem with his eBay account, where he gets an error message mentioning unauthorized use when he tries to post a new listing. Despite changing his password, the problem persists, and he’s unable to contact eBay for help. francexpressdeal suggests checking a link to the "Trust and Safety" department to resolve the issue. malacones thanks him and decides to try that solution.
Hello,
When I try to create a new listing to put it up for sale, when I try to finish it with the "Sell" button, Ebay shows a red banner with the message:
"It looks like there is a problem with this listing. Your account may have been used without your permission.
Receive a call to access your account and continue selling, bidding, or communicating with other members. {e264236-1239155x}"
Whether I receive a message or an SMS, nothing to do, it stays blocked, I've tried several times, nothing to do (from a new listing or from a draft).
My account had no problems before and to be sure, I changed my password but nothing works.
Also I can't find any way to contact Ebay about this problem.
Does anyone have an idea?
Thanks in advance
francexpressdeal
Mentor1 year agoHello @malacones
see the link at the bottom of this help page to get in touch with the site’s "trust and safety" department:
https://www.ebay.fr/help/account/protecting-account/obtenir-de-laide-en-cas-de-compte-pirat?id=4196#contactWay
malacones
OP1 year agoThanks, I'll try