my dispute has been blocked 3 times

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Summary: memegangan shares a problem related to a purchase on eBay where the wrong item was sent, and additional customs fees were requested. The package was returned and the refund is pending, but eBay is blocking the dispute. *miss-tigri* recommends contacting customer service directly, while koalagris provides a helpful link to get help. memegangan is worried about closing the dispute, which could mean that the order was accepted.

Hello, I bought an item in November, and I paid the customs fees at checkout.

The seller contacted me when he sent the item, telling me that he had made a mistake about the item to be sent.

1 and a half months later, my mail carrier asked me to pay customs fees for delivery, even higher than the amount I had paid initially; I did not accept the package because, in addition, it was not the one I had ordered. The package was sent back to the seller. I am still waiting for the refund for this purchase but eBay keeps blocking my dispute over and over and I cannot get my money back for this purchase. How can I contact eBay customer service directly to explain things with them directly. The seller wants me to close the dispute but if I do that it would mean that I received my order and that everything is okay.

so what should I do ?

Thank you