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Mondial Relay, choosing a locker or a physical store
Summary: lma-7004 shared their experience as a new seller on eBay, encountering an issue with a package exceeding the size limitations for a Mondial Relay locker. They expressed frustration over the platform's emphasis on weight rather than size in delivery options. lingma85 responded with detailed advice on how to handle Mondial Relay shipments and recommended avoiding lockers for large items. lma-7004 appreciated the guidance, sharing their positive sales experience despite initial delivery challenges. lingma85 further advised on managing delivery services and fees to optimize sales.
I’m completely new to Ebay and today I sold a product that is 20 cm longer than the maximum length for a Mondial Relay Locker. I only realized it after I had printed the label. How am I supposed to know in advance the maximum length of a locker compartment, or know that a customer is using this system for delivery? But that’s what happened. Luckily I was able to communicate with my buyer. And I communicated with my AI. My AI says this: “if your parcel doesn’t fit in a Mondial Relay locker compartment, the delivery person will notice and choose a relay point and inform my buyer”. I think there’s an issue with the parcel size selection tools. It looks like Ebay has prioritized parcel weight at the expense of size. And yes, I sold a steam mop that does not come apart. My AI gave me other solutions: “tell my buyer to cancel their order” and reorder once I’ve modified the delivery system according to the size and weight of the parcel. Hoping that this time Ebay won’t accept a locker compartment!
lingma85
Mentor1 month agoHello @lma-7004
Do this->
1 - link your ebay and mondial relay account------>
eBay by Mondial Relay, instructions
2 - find the relay point closest to your buyer's place and/or ask them for it...----->
Find the nearest Relay Point & Locker near me - Mondial Relay
3 - buy the M.Relay shipping label and pay...
4 - drop off the parcel
5 - enter the tracking number of your shipment on the transaction.
Once you've done all that.. get reimbursed for the label you bought on the site's delivery platform
Print and cancel shipping labels | eBay
and above all abandon the site's delivery platform.. It's a source of problems.
Kind regards
. PS
To create your listings, use this form... where you have more options to enter your information---->
Use the standard listing form | eBay
and avoid the simplified form that gets shoved in your face as soon as you decide to sell.
lma-7004
OP1 month agoOk and thanks for this quick reply. It’s true that for now, on the delivery side, everything was going well when I needed to go to the post office. The post office most often allows delivery to a customer mailbox. It’s only when a parcel is bulky or a bit unusual that I’m a bit stuck when finishing my seller listings, which work super well on that point. No more than 5 days on Ebay and "lots of sales".
I have a Mondial Relais account but I’ve never used it, which is why I’m hesitant with this locker system, it’s still not obvious to me. So if you’re telling me that the Ebay platform isn’t very competent when it comes to filtering delivery methods, it gets more complicated and I’ll therefore be forced to link my Ebay account to Mondial Relais and follow your links to the letter. And I had thought Ebay had changed the ergonomics of its site for the much better compared to before (20 years ago) I gave up on Ebay 20 years ago because I didn’t understand the endless fees I had to pay as a seller, even when I wasn’t selling anything. Anyway, what a surprise it was to discover that a seller no longer pays anything or almost nothing since the beginning of September! It’s all a bonus for me. All that’s left is to fine-tune the delivery systems that fit, but I know how to communicate with customers.
lingma85
Mentor1 month ago · EditedFor large parcels...------->
avoid lockers altogether... prioritize pickup points (but make sure they are still "open").
The choice has to be made when creating your listing, where you can remove a service if needed.
WARNING ------> when you say---> "what a surprise it was to discover that a seller pays nothing or almost nothing anymore since the beginning of September"
Look into all the fees and commissions generated by sales-----> Selling fees | eBay
Best regards
.