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Mondial Relay - contact details of the pickup point chosen by the customer
Summary: moto_nord_de_france is encountering a problem on eBay.be regarding deliveries via Mondial Relay. When a buyer chooses this option, the selected pickup point is not communicated automatically. This forces moto_nord_de_france to contact each customer to get this information, which is time-consuming and unprofessional. moto_nord_de_france is looking for explanations or solutions from the community.
Hello everyone,
when a buyer on ebay.be chooses delivery to a Mondial Relay pickup point, eBay does not tell me which pickup point they chose.
Every time I have to contact the customer by message so they can tell me their choice.
It's time-consuming and unprofessional, and on top of that the customer sometimes takes a while to reply.
The order recorded on eBay does show delivery to a pickup point, and my item listing has the correct shipping method as well as the corresponding rate.
Have you had the same problem, and is there an explanation?
Kind regards
Alain
