Mondial Relay is charging me for imaginary overweight | Community Mentor Help

leslivresdepaul · 2024-06-01T07:15:35.206000Z

Mondial Relay is charging me a weight discrepancy on my parcels no. [Référence] from 30/05 of 1.38 kg instead of 0.35 kg and no. [Référence] from 14/05 of 1.44 kg instead of 0.5 kg; these are two paperback books weighing 320 g and 170 g respectively. Where can I file a complaint? Nobody responds to my emails, on the phone you end up with a platform abroad where they tell me they’ll do what’s needed and then hurry to hang up without even knowing my name or the parcel numbers in question. Has anyone else had this problem? Thanks in advance for your help.

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Mondial Relay is charging me for imaginary overweight | Community Mentor Help | eBay France