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Mondialrelay unavailable for several days - email address verification
Summary: mustang_f created a topic about an issue with the Mondial Relay site, linked to an update that prevents editing shipping labels. Despite validating their phone number, the verification email never arrives, blocking access to the features. jacquelinedu36 suggested going through Mondial Relay directly, but that didn't work. lingma85 mentioned the Easter weekend as a potential factor causing the delay. mustang_f found an alternative solution by going through eBay, although it's tedious, and expresses frustration at Mondial Relay's lack of communication.
Hello
I don't see a topic on this subject so I'm creating one
for several days now, following an update to the mondialrelay site, it's been impossible to edit shipping labels. My account is old; I was recently asked to validate a phone number, which worked, then an email address, and now it's blocked since Friday. A screen appears saying the request has been taken into account but no email has been received and it's impossible to unlock it to edit shipping labels. I contacted customer service twice, who confirmed the bug coming from an update and that the issue is being looked into. Of course, in the meantime the orders are piling up... and neither Mondialreay nor Ebay are communicating about it ????
jacquelinedu36
Mentor2 years agoHello,
Try going directly through Mondial Relay and then import your sales
mustang_f
OP2 years agosorry it doesn't work I don't have access to the account features I'm always asked to confirm the email address I click the button to receive the email it says your request has been taken into account and I don't receive any email from mondialrelay??
lingma85
Mentor2 years agoHello @mustang_f
It will probably be much better on Tuesday...
Easter weekend may not be the best time to do shipment recordings....
Take a break..
Kind regards
mustang_f
OP2 years agoit still doesn't work this Tuesday via the Mondialrelay site - so there is an alternative solution, which is to go through eBay to print the postage labels, but it's more cumbersome, you have to systematically enter the parcel dimensions, fix the bugs in the relay point addresses... - for now that's how I'm doing it. but it's still crazy that Mondialrelay doesn't have a word of apology or information