18k gold watch | Community Mentor Help

benchyouss · 2024-09-21T20:56:36.263000Z

Here is an example of a clear and polite message that you can post in the eBay community to explain your situation:Hello everyone,I find myself in a delicate situation with a buyer who purchased a vintage 18K gold watch from my shop. In my listings, I clearly stated that the watch case is 18K gold, and I included several photos showing all the details of the case. However, after receiving the item, the buyer disassembled the watch, carried out a gold weighing test, and then contacted me to tell me that the gold weight did not match his expectations.The buyer now wants to return the watch, complaining that the case is not entirely gold, even though it is mentioned and hallmarked as such. He is also complaining about a metal casing ring which, as professionals know, is a technical part used to hold the movement in place and was never claimed to be gold.I tried to explain these points to the buyer politely and professionally, but he insists on a return. I am afraid the watch may have been handled in such a way that it is no longer in the original condition in which I sent it, and I am also concerned that parts may be missing if I get the item back.I am about to contact eBay to provide them with all the exchanges we have had, where he clearly expressed his intention to recover the gold. I would like to know whether some of you have already encountered this kind of situation and how it was resolved by eBay. Thank you for your advice and help!Best regards,

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