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18k gold watch
Summary: benchyouss explains a tricky situation with a buyer on eBay regarding a vintage 18K gold watch. The buyer took the watch apart to weigh the gold and wants a return, claiming the watch does not match the description despite the detailed information provided. lingma85 suggests accepting the return to avoid further losses and recommends contacting eBay customer support. benchyouss says the buyer is acting in bad faith and plans to contact eBay with the messages exchanged to resolve the problem.
Hello everyone,
I find myself in a delicate situation with a buyer who purchased a vintage 18K gold watch from my shop. In my listings, I clearly stated that the watch case is 18K gold, and I included several photos showing all the details of the case. However, after receiving the item, the buyer disassembled the watch, carried out a gold weighing test, and then contacted me to tell me that the gold weight did not match his expectations.
The buyer now wants to return the watch, complaining that the case is not entirely gold, even though it is mentioned and hallmarked as such. He is also complaining about a metal casing ring which, as professionals know, is a technical part used to hold the movement in place and was never claimed to be gold.
I tried to explain these points to the buyer politely and professionally, but he insists on a return. I am afraid the watch may have been handled in such a way that it is no longer in the original condition in which I sent it, and I am also concerned that parts may be missing if I get the item back.
I am about to contact eBay to provide them with all the exchanges we have had, where he clearly expressed his intention to recover the gold. I would like to know whether some of you have already encountered this kind of situation and how it was resolved by eBay.
Thank you for your advice and help!
Best regards,
2 comments
lingma85
Mentor2 years agoGood evening @benchyouss
Was your watch listed for sale twice in succession..?
The description does not show any gold weight whatsoever... and the buyer is out of line to complain about it...
If your buyer wants gold.... let him buy broken jewelry at the auction house... he'll get his money's worth...
As for returning the watch...
- accept the deal - refund it after receiving/return of the watch... that's still the best thing you can do to avoid losing it and also having to refund... !
When it comes back to you, have it serviced if needed before putting it back up for sale...
Best regards
PS :
You can contact Customer Service to explain what's going on, (while knowing that in too many cases the buyer was right and the seller ended up crying...)
Carefully build your case.
Contact them during office hours and ask to be called back.
benchyouss
OP2 years agoI’d like to clarify a few points regarding the buyer in question. As soon as he received the watch, he started making up excuses to justify a return. He specifically mentioned in several messages that he had bought the watch to recover the gold. After taking the watch apart to weigh the gold, he realized that the amount did not match what he had hoped for. It was only at that point that he decided to come up with excuses, such as claiming that the case would not be entirely gold, which is of course false.
He took the watch apart, which goes against eBay’s return rules, and used that as a pretext to demand a refund, claiming that the watch did not match the description. However, all the information was clearly specified in the listing, including the possibility of coming to see the watch in person before purchase.
I find this really dishonest, especially since he admits himself that he is not an expert, yet still allows himself to take apart and weigh the components, which is neither authorized nor justified.
Tomorrow, I will contact eBay to provide them with all the exchanges and clarify the situation. I believe this buyer’s bad faith is obvious, and I am certain eBay will understand that.
Thanks again for your advice and have a good evening.
Kind regards,