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Good evening, I sold an item to a buyer, it arrived at the pickup point she had requested, yes once the item arrived at her pickup point she tells me no, this isn’t the one.
She is asking me to refund her and the parcel is too far away (8 kms) from her home!!
What can I do?

cziglfr

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Posted 2 years ago·Last reply 2 years ago

1 comment

koalagris

Mentor2 years ago

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Good evening @cziglfr

Try to reason with him (MR sometimes changes drop-off points, it’s enough that his is closed or clogged with parcels waiting to be picked up, when using this carrier you still need a minimum of flexibility, otherwise you get it delivered to your home).

If not = wait until the return is confirmed on Mondial Relay tracking and refund the item only (without postage).

Regards