unpaid but impossible to cancel

Question

Hello everyone....Something unexpected is happening to me that I have never encountered. I am selling a lot of Barbies, a buyer makes me an offer that I accept. He does not pay immediately. A few days later I see in my eBay: item paid, send the item. In my messages, no payment confirmation. I call eBay and they tell me yes, the buyer has paid... I prepare the package, the shipping label. But I have doubts and check in my seller account: no payment pending. I call eBay again, which confirms the b...

francexpressdeal · Accepted Answer

Hello @0_fil_du_temps*    given the situation, only customer service will be able to help you.   On the other hand, if you want to deal with competent customer service, contact them via the eBay France Facebook site:   https://www.facebook.com/eBayFrance   They respond quickly and efficiently. And if by any chance they don't have the answer right away, unlike the “regular” customer service, they won't just give you any old nonsense... They'll find out and get back t...