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No response from a buyer regarding the clarification requested by La Poste
Summary: sato_kasu expresses concerns about sending a package to Mexico, since La Poste requires the recipient's contact details, which sato_kasu doesn't have. Despite several attempts to contact the buyer, no response has been received. Following lingma85's advice, sato_kasu decides to cancel the order because of the missing information. *miss-tigri* supports this decision, pointing out the possible complications for international shipments. sato_kasu is considering filling in the necessary information if the buyer wants to repurchase the item later.
I made a sale for Mexico. To register the Colissimo parcel shipment, La Poste requires the recipient's phone number and email, which I don't have.
I've already sent the buyer 2 messages over the past 2 days to get this information, but no response.
I have to send the parcel before December 20, but if I don't get a reply, I'm stuck...
I can put my own information, but that information will go through customs in Mexico and must be used to notify the recipient of the upcoming delivery, so if it ends badly and comes back to me, I don't see the point of lying....
I had this case a few years ago for the USA and the person at least replied....
What is the best way to handle this?
Thanks in advance
Regards
4 comments
*miss-tigri*
Mentor1 year agoHello
To avoid any trouble, I’d follow the advice of @lingma85 ( hello 👋) because it’s not just a simple shipment to France ..
lingma85
Mentor1 year agoGood evening @sato_kasu
Given what's going on... the best thing would be to cancel the sale due to incomplete information for delivery....
- Cancel an order as a seller | eBay
follow the instructions.
That will cause you the fewest problems...
Regards
sato_kasu
OP1 year agothanks for your replies. I sent 2 more messages this morning with no response, so I did indeed cancel the order with one last message as well tonight... if he wants to buy the item again, I'm waiting for the necessary information first... (details added to the listing just in case for others too)
Thanks again to you,
Have a nice evening!
lingma85
Mentor1 year agore.. @sato_kasu
Thanks for stopping by again...
You did the right thing by cancelling.
Happy holidays
Best regards