NON-RECEIPT OF A SOLD ITEM

Question

My problem is unusual and still unresolved I sold and sent an item, with Colissimo The buyer tells me: Colissimo tracking says the parcel was delivered and yet I haven't received anything? My post office tells me: the parcel was indeed delivered, we have the signature on the receipt I informed the buyer, who tells me: it's theft I just sent him the photo of the signature on the receipt, I'm waiting for his reaction This sounds amazing, but I'm asking myself the question: who was robbed, accordin...

koalagris · Accepted Answer

@jojo4663    Hello ??? 😕   When the carrier confirms delivery, it becomes an issue between the buyer and the carrier. So it’s up to your buyer to file a complaint with La Poste: online, by phone, or at their counter. They should also check with their mail carrier, and ask around the neighborhood (delivery error?). From the seller’s side, there’s nothing to worry about as long as you have all the necessary proof regarding delivery, as is your case.