Non-refundable deposit | Community Mentor Help

sanddug_92 · 2024-05-08T18:42:09.125000Z

Hello I need some advice. I bought an auto part from a professional seller in Poland. I paid the price of the item via eBay, but the listing said that I had to pay a deposit of €150 while waiting for me to send them my defective part (recycling principle). I had to resort to doing it on another banking site, otherwise the part would not have been sent. However, the part I received was not the right one. I returned it, and I was refunded, but only the price of the part. I am still waiting for the €150 deposit that I should have gotten back if I had sent them my defective part. I contacted eBay, who told me that I should not have paid and that these practices are not allowed. To which I still replied that they should check the listings. Because it was indicated in mine, so I did not suspect anything. But they can't do anything because I paid other than through their site. Their only advice was to leave a negative comment for the seller. Which I did. But he did not react and has still not returned my €150. Do you have any advice on other next steps I could take please? Thank you. Kind regards

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